SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of concealidentity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://concealidentity.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good travel bag. Recommended.
Arrived fast, normal quality for the price, padlock included in the package, without checking durability, good to shop and good store, recommended
Obviously that الخامه ممتاره وسنوافيكم بالعيوب وانصائح if found
Shipping in 10 days to Poland. I am mega satisfied
Product very pretty, very elegant and good quality. I just saw him a little bigger. Thank you very much for my order and see you soon
Excellent, quality bag. No protruding threads, curve seams, etc. Accessories made of plastic, though high-quality, but still the metal will be more reliable. There is a small smell, but it seems to disappear quickly. In the kit there is a lock, as well as a small present from the store. Delivery to the moscow region took a month.
The bag is completely as in the picture. Everything is well sewn, the accessories are quality. I expected that there will be a little more, but the sizes coincide with the claimed. In the kit the store put a gift (thanks) and a combination lock for the bag. The lock can be thrown out immediately, because. It is so flimsy that it can be broken with your fingers, so there is no sense in it. The bag is satisfied!
The product is consistent with its description, super sports bag, the price is competitive, I recommend this store and thank you for the rapid delivery of the package. Cordially. Sergio
It's exactly what the store offers. Tough material. Thank you salesman.
The order arrived perfectly packaged and in just 2 weeks, fantastic. It's a bag that can be for gym, weekend, etc with good materials, being the most dominant the cop is ter. It has measures of 51*23*27 cm, which makes it have great capacity. It has a large front pocket, zipper closure, and on both sides it has, in one, one mesh and on the other a large side pocket zipper closure, has handles or shoulder strap grip, etc etc Good materials and very good purchase made the 11.11, a fantastic price