SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of concealidentity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://concealidentity.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super, delivered to the door in two days. for the guy 11 years old, height 140.
10 days shipping to nizhnevartovsk Iml courier calls and brings the goods to the right place About backpack: ✔️Sewn qualitatively (including a handle for holding, sewn on straps) ✔️Back soft ✔My laptop (asus x555) 15,6 lay down more than (photo), with which next to it, in the same compartment for laptop, you can safely put any documents of a4 format ✔️Comfortable pockets, for all the space is enough ✔️Wire for charging good quality, long (i fear only that in the rain nothing happened to it (because. Port open) so i will take the usual plug for usb) I wear a backpack every day, used another model tigernu (T-B3090), and when i put a laptop in it, the places with neighboring pockets became very small, so i decided to buy a single-pocket backpack) It is unreal volume of space, after laying the laptop you can put a lot of things) In terms of price-quality ratio, this model exceeds expectations) After a week i will leave the experience of using
Quality at altitude. The laptop got in. There is a lock in the kit.
Excellent backpack, the photographer i'm bad, so the photo of the backpack will not be, but took a photo of the instructions to the code lock. Delivery iml, not much strained when i saw the status of "delivery transferred by the recipient", although i did not tolerate anything, but then still received. And also i was packed badly, there was no air bag, outside in 2 bags, one in the trash is torn, when the second opened, the lock fell out, could be lost during transportation.
Cool backpack. Roomy. Matireal quality and dense. Everything is stitched. Both for a teenager and for an adult is suitable. I recommend
The material is dense, high-quality, the shape holds. Comes with air cushion inside, wire for charging inside is., plus lock, recommend, satisfied
Fast delivery and good product. Recommend the store!
The product is excellent! Everything corresponds to the description. Delivery to st. petersburg took 4 days.
Everything is fine. Came quickly. Quality is good.
Not as big as it looks in the pictures but bih enough. Not as spacious either but it'll do the job for most people. if you're carrying alot of textbooks (like 5+) as well as a laptop, I'd look for a different larger model. Hand and laptop for scale. It does hold a 15.6 though. But it can't do 17.3. Came with the complementary lock as Tigernu loves to do.