SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of concealidentity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://concealidentity.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The store is sociable, sending fast, drove to tatarstan in 10 days, delivered the courier. Here only the packaging spoiled the impression, packed in 2 simple packages (the photo is visible), the outer package was all damaged, but i will not open the dispute, as the backpack was not damaged. From the backpack there is no unpleasant smell, sewn well, the threads do not stick out. For their money is definitely good. Cable and code lock included. There is a separate pocket made of black very soft material (in the photo you can see), i think for the phone a pocket. I took a backpack 19 "and with my height 180 cm. It covers almost the entire back to the waist. Purchase satisfied. For the spouse took a xiaomi backpack, so tigernu quality is no worse! Seller success!
It is really very large and high quality! On the website of the store all the photos correspond, it makes no sense to do them, but about the fact that this is a really high-quality thing says branded packaging. Initially, the backpack was in a large bag with a logo, with a zip lock and handles, the package itself is packed not in a postal bag, but, again, in a branded with a logo. There is a combination lock and a cover for the entire backpack for additional protection from rain and snow. And very pleasantly surprised the pocket for glasses and mobile phone, inside it is soft, as if fur. Very beautiful decoration from macrame, i think they always put on happiness and luck, thanks to the store, and you have a good shopping!
Very quickly came 14 days. The backpack is large, took 19. Everything is very qualitatively done. I advise you.
The color looks like charcoal/gray instead of pure black
The backpack arrived quickly in Germany. I love the amount of space the backpack offers. The quality is great, especially the front of the backpack is made of very thick and strong material, so it can’t be cut open from the outside. It’s perfect for traveling and daily use. When i first opened the package it smelled a bit but definitely not chemical. Just typical for a new product. I absolutely recommend the purchase.
The backpack went 17 days to st. petersburg. Together with the backpack in the package code lock, rain cover and keychain. The first impression is delight! The backpack is well thought out. Many useful pockets and compartments (you can tell about them for a long time, tried to show in the photo), good accessories, a working usb connector (there is another hole for headphones, but for me it is not so important). Comfortable straps with pockets and limiters (so as not to hang to the ground when holding the handle). The handle, by the way, is also very comfortable :) on the back is a secret pocket with rfid protection and a fastening for the handle of the suitcase. Dimensions approximately 26x43x17, while soft. This is very important for me, because i plan to carry a backpack as a hand luggage in airplanes. Weighs about 1 kg. Worried because of the color, because. The photos give the impression that the backpack is gray. In reality, normal black color (or dark dark gray, but looks like black with a shine). The store liked: quickly sent the order, answered all messages.
The backpack is just super. Very large, roomy, high-quality, comfortable. My husband is very pleased. I recommend.
Very good backpack. The material is outside, inside in appearance and to the touch is very cool, the pockets are enough. Took 19 inches and it is directly huge, you can only easily fit into any trip with things and working equipment. Cons: Side department for laptop. Lightning is made so that the dog sticks out from above at the back and opens with a slight movement from above to below, after which the laptop located inside the backpack on the weight easily falls out. The only way to protect the backpack from opening (and this is provided and specified in the description) is to hang the lock. But every time i mess with the lock, and in general, and walk with it somehow stupid, so in everyday throw a laptop in the main department. Lightning sticks in the place of increasing the volume of the backpack, although nothing falls under the buckle-i'm afraid that relatively quickly can break several links.
Backpack bomb, a bunch of compartments, stitched wonderful, for 2700 with additional compartment included in the hand luggage in the plane excellent, take, will not regret, the store handsome
Excellent backpack, high enough quality. The store is well done, sent everything quickly. I can safely recommend. Thank you very much.