SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of concealidentity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://concealidentity.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just awesome backpack
good enough big enough strong enough
Since the order is less than two days, the backpack is good, looks more expensive than it costs, 19 inches for travel ordered
All Super, the backpack completely covered the requirements. Stitched qualitatively. The capacity is brilliant, there is a place for the screwdriver. Very satisfied. Came from the Russian warehouse in 5 days.
Delivered smartly, the backpack for its money is excellent.
The backpack is super, just huge, in full able to replace a small suitcase.
Very good backpack, on the first day of operation did not cease to be surprised what he thought out and how many pleasant trifles in it. Specifically, this model is suitable for tall guys more, because it looks big, but i myself. From here and another plus-a lot of space.
The order came quickly, the backpack is just a fairy tale. He's worth his money. Seller and store recommend. aliexpress generally recommend!!!!!!!!
Very fast shipping, very good quality, according to everything
Good packaging. Fast delivery. Item as advertised.
Another successful backpack from clever tigern! Came unexpectedly quickly, everything corresponds to the description, excellent functionality and quality of the material and tailoring, very satisfied, we will take more! Soon all acquaintances in them dressed))) a wonderful gift to her husband for a business trip! Recommend product and store!
Ryugzak class is all like, ordered for 19 duimov, for the city of bolshovat but for trips will not be replaced, it took about 13 days, took 2 coupons and sykonomil 800r residential current that instead of a big model i do not often go where i leave, this is my first ryugzak from this manufacturer quality for 5 will order more.
I liked the quality, the speed of sending too! For travel will go.
The backpack surpassed all expectations. Description by percent exactly. Sent store immediately, delivery to ukraine 20 days. I recommend.
Amazing bag, high quality and great value.
The backpack came fast (07.23-08.06). Very comfortable, fashionable, beautiful, without any marriages. Color-cool, quality-good. Looks small (15.6 '' for my height of 190 cm). With difficulty, but the laptop 17.3 ''fits, both in the main department and in a special. Places and pockets are enough for everything. A small gift, zipper lock-cool, but not very reliable.
big bag. can handle a lot of volume. meets the description. good material and sewing . was shipped fast. and the store's communication was great. Recommended