SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of concealidentity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://concealidentity.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really good quality of product. Perfect communication with store. Highly recommended.
Excellent backpack, well packed. The store answers quickly. Ordered from russian warehouse, came from the moment of sending days for 5
Product true to description and very good quality. It came pretty fast. Good salesman. Recommended.
Contact Seller was very good. The Backpack is in Natura much more beautiful, as in the pictures. I will again at this Seller buy.⭐⭐⭐⭐⭐
Delivery is fast. Quality of the bag is good.
It is perfect well all in perfect condition and just as criben is satisfied toy, well, it's all perfectly expensive, the only bad thing is that if l is cost to get to my country but out of it it's all there well i recommend it is very good warm
Ordered delivery from russia. But later it turned out that in russia there is no such backpack. It was not part of my plans at all, but there was no choice. The store is very sociable, attentive. Clarified whether i chose the color and model of the backpack correctly. As a result, delivery was 5 weeks. But all expectations were not in vain)) the quality of the backpack is just a tower gun) the seams are even, everything is clear. Lots of pockets. I advise everyone!!!
A good backpack i am very satisfied! I use to carry water easily withstands 10 liters for 2 years the backpack withstood much and did not lose shape (from the right in the photo) ordered the third backpack and quality at altitude! I order already friends!!! Backpack is great thanks to the store!
The product corresponds to the description. The quality is excellent. Well packed. Fast shipment and shipping. Recommend to purchase
Everything came. Had a long wait. Ordered 11.11 a came 05.01. The store is sociable. The quality of the backpack and purse is satisfied.