SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of concealidentity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://concealidentity.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wallet corresponds to the description, oche N bright, came for two weeks, the quality is super!! store recommend!
Atėjo for savaitę į Lietuvą. kokybė patenkinta IR spalva atitinka. Verta Kainos.
Thank you! Fast shipping! The picture corresponds to the oregon! Already downloaded)
Super purse quickly for 2 weeks everything is like a cortinka!!!
Very fast shipping, genuine leather, very elegant quality endings. Congratulations store excellent attention!
Thank you! Wallet is perfect. very happy. Color the same as in the picture. Super
Nice leather wallet. Snake working, buttons are good attached. The purse is large, many compartments. Came in a bag inside was a wallet was a key ring, thanks to the store for a small gift :) The parcel was received today, so i do not know how to behave a purse "not at home", i hope will last a long time. By the way, the color is slightly different, not mustard as i thought, but rather brown.
Excellent product, the description is correct, color and quality matches. Delivery 2 weeks. Wife is happy. Seller recommend
The colour is awesome. Reasonable price for a high quality product. It has been wrapped correctly. Highly recommended.
I love this wallet. finally a place for everything. thank you so much.
Very good wallet. Comfortable and roomy!
This Seller is Highly Recommended-._.-Superb Quality-._.-Great Shipping Time.:-) And I feel this was a fair and good price:-) Thank You Much. :-)
I liked the purse! Very roomy, almost small handbag. store 5 and again 5. thank you!
Very satisfied. very fast delivery. i advise. the skin is very good, soft. i think to order on 8. march colleagues. thanks for the feedback of buyers and store.
From the moment of order to the post office 14 days. The store when packing the order took a photo and sent me along with the track number. Packed perfectly. Nothing was wrinkled. The purse is sewn soundly. The skin is waxed a little perescovata, but i think when operating it will crumple. roomy. The phone is placed. the keychain as a gift is nice
Arrived in 2 weeks. Product very fine and you feel the smell of leather. It has many compartments. Thank you for the regalino!
Chic wallet! Very roomy and functional. Fully corresponds to the description. Made of genuine leather, no doubt. The accessories are solid, metal. I am very happy and recommend!)
Bright, stylish wallet with a lot of removals. Material-cow leather, patent. Lining material-polyester. The purse is sewn with a thread. Color-wine. Purse with a large number of compartments. Has two based departments: -On the button-rivet, with a huge variety of pockets for cards and with a large pocket on the button. -With a zipper a large compartment, for example for storing coins.
Chic purse made of genuine leather. The color is bright and saturated. The number of pockets and compartments will surprise and please everyone. Super roomy and stylish wallet. Finally, all the cards will be in one place. My detailed review in instagram @ primma