Description:
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's come very fast. And the quality seems very good.
Everything is very good . I like working with you.
An excellent backpack, but there is not enough rubber bands for fastening the dangling regulatory straps and on the lock there is a turnkey place that is not included (from the store's words-this is for customs)
Backpack super. Quality standards. Sewn neatly store umnichka, sent quickly. The order was not tracked.
Excellent customer service. Received quickly. Very nice backpack. I bought it for my husband to keep his laptop and other valuable stuff in it while he travels with work. Very roomy and lots of places to organize your stuff. Superior quality. Includes the charging cable. I want to order the pink one for myself soon. I will purchase my children's backpacks for school from this store. The backpacks my son gets from the local retail store always tears apart and we have to always buy 2 or 3 for one school semester. I'm sure this bag here would last an entire school year plus. Seller is very thorough and made sure to confirm my shipping address was correct before shipping. I highly recommend. I most definitely will be purchasing more from this store. Thank you so much!
I order a second time, but this time a backpack with a marriage came (((the seams split... Otherwise everything is fine.
Exactly as advertised, very happy with the product. But i recommend you leave it open outside for a few hours to offgas the plastic smells.
Backpack quality, delivery fast. Backpack took her husband, liked. Everything is stitched perfectly, the store is pleasant and sociable, answers all questions
Good materials, such as described. Recommended
Product arrived very fast is a excellent product recommend very