SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of concealidentity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://concealidentity.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I made an order on may 2 and received 17 already! The purse is good, quite qualitatively sewn. Seller recommend!
I recommend this product. Fast delivery and description matches.
A good purse, corresponds to the description, only a little darker than in the photo, but the color is pleasant, not glossy, like green or red, but matte, like leather, at least smells like leather, soft, roomy, locks all work, lines are even, nowhere sticks out, I came to belarus for a month, it is fast, i am happy with the purchase, i recommend myself and for a gift, i will not be ashamed.
The purse is excellent! Corresponds to the description. Liked, thank you!
I ordered 29. 03. the store sent the goods on the same day. the post office was delivered 22. 04.04.throughout the way the parcel was tracked. was packed in a puffy. i order a second time, for a gift. i ordered coffee, the photo looks black, in fact gives dark dark lilac, but Looks beautiful! in the way slightly bent, you can straighten. wallet by itself, soft. sewn well, the lines are even, the locks are working. however, as in the first wallet, inside the pockets are sewn from different shades. in the eyes does not catch, and under the cards is not visible. bought for 835 rubles. I recommend the product and the seller. Seller thanks and success!
The wallet is cool. Delivery 10 days to the kostroma region. I recommend
came very fast, almost 2 weeks, smells like leather, all zippers are working, looks good.
Wallet just super!!! Poisoned quickly, delivery very quickly a little more than two weeks. The purse is well packed in several packages came not crumpled, there is a smell of the skin, all locks and buttons work well. Seller very much even recommend!!!!
Good purse, leather, soft. Many offices, convenient. Delivery 2 weeks, the item is tracked to the end.
The order is satisfied. To uryupinsk (volgograd region) delivered in two weeks. I liked the quality, the seams are even. Soft, comfortable, many compartments. Slightly different color. The picture is lighter, but it suits me!