SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of concealidentity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://concealidentity.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received. my husband liked it. among the small purse is very worthy. i recommend it to everyone.!!!
Came quickly. Looks great.
verry nice product good quality fast delivery.
Skin, fully consistent with the description. Comfortable. Noskastness will show time. Until everything is fine!
The purse is solid, but with a smell. Seller thanks!!!!
very nice slim and genuine leather wallet, reached me within 20 day Thanks a lot ali express......
Delivery is fast, quality is normal, of the minuses only smell, purchase is satisfied
All
The order came quickly, everything corresponds to the description
The purse is small, compact. There is a smell, perhaps with time will fade. Prodovets recommend.
The parcel came in 3 weeks. Tracked all the way. The wallet came very well packed. Skin or not i do not know. There's a smell. The wallet is cool. The store put a silicone bracelet as a gift. Video unpacking i will post later. Our channel: https://www.youtube.com */Channel/ucmcpznrylviomqvc8bwwrhw (after com remove * and you will be happy). Watch and subscribe to our channel
High quality leather fast shipping Thank the store for the little souvenir
Very fast delivery, as if in russia delivered, two weeks and it is in abakan, the quality is not bad, the smell of the skin
The parcel came quickly enough, thank you very much! Quality is very good. The packaging is very good. plus the store put a small gift. I will order more!
Tovat came quickly and really liked, fully corresponds to the description, i recommend everyone.
Good quality, sewn on 5 points, persistent skin smell-not chemistry. Includes somewhere 6-7 cards + pass. Does not climb, does not exfoliate, the threads do not stick out. Took 500 rubles
Fast shipping, track tracked, cashelok super, store put a small gift. Seller recommend.
Goods immediately sent, not coming It took a long time to wait, the quality is good, and still a trifle well, nice, sent another gift (a bracelet made of thread)
The purse is very small, and thin, as i wanted. You can't put a lot-a couple of credit cards, business cards. About the skin-i did not check, but it was made soundly, there is nothing to dig through.