SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of concealidentity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://concealidentity.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received the parcel, remained davolna. Thank you very much. I recommend the store to everyone and i will order it myself.
Wallet meets expectations, liked, Packed well
A purse for a solid four, which is not bad for frameless wallets. the color is rather crimson, not wine red. stitched normally, the threads do not stick out. the smell is present, but not critical. it will fade. accessories are not gilded, this is a huge plus! snake workers, while without censure. what did not like, then it is pieces of leather of different shade and texture. kind and not very Noticeably, but the sensations are already negative. need to post real photo of the goods! the store is an interesting personality! at first i tried to pull time, i did not send for a long time. the truth has always been in touch. finally confessed to the lack of goods. but still sent, as promised, for which he thanks! i love honest sellers. i will add a review after the operation of the wallet, let's see how it is in Sock.
It was just over a month before golandia. There is a smell but i hope that soon it will not be! Looks normal, but slightly crumpled. The quality seems to be fine. The store is sociable.
The purse is good, the skin is soft, the delivery to krasnoyarsk month. the store is good, i take not the first time from him.
Gorgeous wallet! soft, roomy, there is everything, a place for cards, for large bills, for small, for small things, for flash drives and sim cards! smells like skin, delivery 9 days to moscow. the store is very attentive, responds quickly. ordered as a gift by march 8, received march 7. thank you to the seller, for such a job! in this store you can and need to buy! what i will do, i will order the same wonderful purse for myself.
Wallet genuine leather, no doubt, all zippers work, roomy, convenient, delivery two weeks, packed very well, the only thing but pieces of skin one shiny other matte, i fixed it just by waxing, it's okay. For such a price in kursk, you can only buy leatherette, so all the norms, still in the bag will rub off, the color in reality is dark red brown
Very good purse, just like in the description, genuine leather, was even better than expected, a month went to moscow, thank you!!!
This wallet was offered to me as a test product. And i mean, i didn't lose! Soft, very pleasant to the touch, odorless. 13 card compartments, 1 photo compartment, 1 sim card compartment and 1 sd card compartment. 3 compartments for bills inside and 1 compartment for small things on the lock for small things. There are 2 side large pockets on the locks for paper or phone. My 5 inch phone fits with enough margin. The wallet fastens on the button, having 2 levels of thickness. To siberia was 3 weeks tracked track. In general, i recommend.
Purses came 2 weeks before mo! Super! Thanks to the store. Made very well. Light, not heavy, the skin is soft. Very comfortable wallet shape. Of the minuses only a sharp smell. I hope it disappears. I ordered 2 myself and my mother. We are very satisfied