SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of concealidentity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://concealidentity.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful super quality super fabric full of compartments super happy I recommend the article
Nice backpack. It came fast enough. The first impression is good-I roll) the seams and the material liked. Try)
Excellent backpack, excellent quality of materials and workmanship, all seams are neatly stitched, all zippers are intact, dogs are quality, the size is large, suitable for travel, fit a lot of necessary things. Not many pockets and compartments, which is also a plus. It comes of course all crumpled, which spoils the wow effect, but it appears after the first use of the backpack. No smell. I recommend.
Super. quality is satisfied. Delivery speed
Good product presentation made with good material congratulations to store i recommend
Super backpack. External and internal performance is just super. Very high quality sewn. Locks work perfectly. The interior layout is perfect, thought out to the smallest detail. Even the outer pocket under the bottle is made qualitatively. Includes a bottle of 1.5 liters and is fixed by a hook on an elastic band so as not to hang out. Internal pockets are also sewn perfectly. I thought the quality would be worse, but was pleasantly surprised. I advise everyone. Even tightening straps are made conveniently. The bottom and back wall are rubberized, how qualitatively it is difficult to judge from the first sensations, but i hope will last a long time. In general, i'm happy. The goods came quickly. Before nab. Shuttle in 18 days. I advise everyone.
Just a great backpack! The courier brought home in two weeks (kursk), a lot of pockets, keeps the shape well, even there is a small on the strap. Bought for school senior class, everything fits what you need. Bought for 1.497 rubles. Everything suits, thank you very much!!!
Delivery two weeks to ukrmail. The backpack was packed in a branded bag, inside the air cushion. As a gift lock and another small backpack. Backpack i liked both externally and functionally. Lightning is hidden, it will allow you to protect yourself from thieves. On the back there is an additional pocket. On the straps there are pockets for glasses and bank cards. On the side there is a compartment in which a special mesh for water bottle and hook for umbrella. Inside the main compartment there is a double pocket for a laptop with velcro and another zip pocket and one for small items. There is an output for headphones and paverbank. Two cables come complete with a backpack. For them, a small pocket with a zipper is also provided in the backpack. On the back there is an additional belt for dressing the backpack on a suitcase handle when you travel. The back is very comfortable. Easy to adjust the length of the straps, enough to pull the rings. The order is satisfied. The store is in touch, answers all questions.
Backpack of excellent quality! In our family this is not the first backpack of this brand. Very compact and roomy enough. Many convenient functional trifles. Ideal for short trips. Shipping 20 days from china to the urals. Seller recommend. Fast dispatch, quickly answers questions.