SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of concealidentity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://concealidentity.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As always a great backpack! Quality at altitude! Thank you! There will be no pictures. Laziness-mother
Came for a week. Quality is excellent! Lock as a gift! Thank you!
Super fast shipping, 3 days and looks very good quality, it comes with a lock and has plenty of pockets, the truth i recommend the product and the store
Very good design, no usb port but bring for headphones. Excellent materials,
Good to comfortable backpack and with good space to carry things
Thank you very much! The store is very sociable, made an additional discount. The backpack is sewn qualitatively, roomy, comfortable. packed well. Delivery by courier, moscow region, to the apartment-5 days. Thank you very much to the seller!
ooh my God this bag is everything my son is really going to love it thanks
Backpack is quite good quality, but when opening the package was strong stench
From the moment of order and until the arrival of the backpack has passed 5 days (from moscow to voronezh). It's cool that even the postage package is firm. This is my first tigern and he smells like a dead herring. And the pockets wrapped around the backpack like scales (does herring have scales?)-it's good. I came stitched everywhere and there were no threads sticking out (probably at the post office cut). After the socks, i will try to supplement the tip, but here's the cost-my 17,3 "msi quietly climbed into the main compartment (not the one that is special for the laptop). So if you want to look at this and how he will fit into the compartment for the laptop-click like and on his right icon. Sorry for the pictures, i did not know what to take, whether the backpack, or the sunset.