SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of concealidentity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://concealidentity.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel came quickly. Wallet really liked. Seller and shop recommend.
Simply fantastic, incredinle for this price.
Arrived ahead of time. Excellent♥
The purse was ordered on may 6, came-may 16 in msk. Prompt sending of the order by the store: sent in a personal message a photo with the packed goods and a track number. Such care about the client is very pleasant :))) the track was tracked completely. The order came in the package. Inside the purse in plastic and woven packaging, keychain as a gift, business card store. I liked the purse. The material is soft, pleasant to the touch, does not leave fingerprints, the seams are all even, where the threads stick out. Closes on the strap, accessories of gold color, the lock works fine. The wallet is made of pu leather, high-quality imitation suede. Lining-polyester. In reality, the color is the same as in the photo. Eleven compartments for credit cards, three for bills, one photo window, and one zip pocket for small items, which perfectly fits the phone. Size wallet 9Х18 cm. I recommend to buy. Seller solid 5 ++++++++ and many thanks! So hold! The seller definitely recommend! I wish you success and prosperity in business!
It came quickly. The store put the keychain. Corresponds to the description, there is almost no smell, the seams are even. I recommend.
Thank you to the store. The product is whole, clean, all like in the description. i recommend the seller.
It is sooo good. I love it. Thank you store.. ❤️
The wallet is good. The girl liked it. Quality is good, all as in the description.
Thank you, tauren. The product is very fashionable and elegant. Seller contact is good. Honor play phone fits comfortably.
The wallet is excellent. Fast shipping. Thank you very much store
Item fits description, high quality, with a little gift with it, I highly recommend
Cute wallet. Convenient compartments for cards. Soft, small. Looks expensive. I'm happy.
It’s truly exactly as the pictures, the material is really nice , satisfied customer right here, not to mention the shipping time was really fast considering the normal shipment time .
I love this wallet. It is sewn well and does not look cheap at all. Will order more colors
The clutch will be heated with opium, material-zaminnik shkiri, i should finish it out. For such a good product. I recommend all the store!!!
great quality. thanks for gift
Free shipping and good quality. I like it so much. Thanks very much.
Cool purse, the color is bright. Delivery 2 weeks, packing brand dust. Pu leather, from natural practically do not distinguish. Looks stylish. My detailed review in instagram @ primma